HubSpot Support That Actually Understands Biotech
Most science-led biotech tool and services companies adopt HubSpot to run their marketing and sales operations, but few have the in-house bandwidth to both administer the platform correctly and apply the commercial best practices that make it perform. Teams end up with a messy CRM that isn’t built around how biotech buyers actually behave, mixed academic and pharma contacts, grant-cycle timing, RFP-driven sales, multi-stakeholder deals, and long, trust-based sales cycles.
Our Program closes that gap. Each tier combines two things most vendors offer separately: hands-on HubSpot administrative execution (workflows, reporting, data hygiene, integrations) and structured coaching on marketing and sales execution in HubSpot, specific to biotech tools and services.
Built for biotech,
not generic B2B
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Onboarding-
Every engagement opens with a full HubSpot audit and a 90-day roadmap
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Cadence-
Admin work runs continuously; coaching and training sessions are scheduled monthly, twice monthly, or weekly depending on tier.
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Reporting-
A recurring written summary of work completed and next steps.
Pricing
Support Levels
Basic
For smaller life science teams that need ongoing HubSpot guidance, training, and basic administrative help.
- New-user onboarding and HubSpot training
- General HubSpot best-practice guidance
- CRM data quality/hygene management
- HubSpot Portal support and optimization
- User and permission support
- HubSpot troubleshooting
- Data import guidance
- Email support for HubSpot questions
- Quarterly CRM health review
Advanced
For growing commercial teams that need more hands-on administration, optimization, reporting, and sales and marketing support within HubSpot.
Includes everything in Basic, plus:
- Implementation for new Starter or Professional Hubs (1 per month)
- Optimization for any Professional Hubs
- Support for all Professional Hubs: Sales, Marketing, Content, Revenue, and Service Hubs.
- Automation creation and support
- Dashboard and reporting creation and support
- Live Support for HubSpot Questions and Troubleshooting
Full Service
For life science companies that want PSG to function as their outsourced HubSpot administrator, RevOps resource, and commercial operations partner.
Includes everything in Advanced and Basic, plus:
- Marketing and Sales Execution inside HubSpot
- Strategy, support, and optimization meetings with teams using HubSpot
- Implementation for new Enterprise Hubs (1 per month)
- Optimization for all Enterprise Hubs
- Support for all Enterprise Hubs
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